Customer: Leading GSE in the Mortgage Industry

Project: Environment Assessment & Capacity Planning

Customer Profile

This customer is a public government-sponsored entity chartered by the US Congress in 1970 to stabilize the nation’s residential mortgage markets and expand opportunities for home ownership and rentals. This company participates in the secondary mortgage market by buying and selling mortgages in the form of loans and mortgage-related securities.

Business Goals & Benefits

In an environment with 40+ MicroStrategy projects, this customer needed a framework to help them plan for the growth of their MicroStrategy environment. The goal was to reduce uncertainty around the system’s ability to sustain additional user adoption across the existing application base while allowing them to identify future performance bottlenecks and capacity limitations. They were evaluating a seven figure software proposal from MicroStrategy and they just weren’t sure if they needed the additional capacity.

Southport’s Role

Southport helped this customer optimize their environment avoid a $1.5m capital expense by:

  • Documenting the customer’s current framework for capacity planning, budgeting and planning framework.
  • Presenting a future state capacity planning, budgeting and planning model.
  • Identifying gaps in the customer’s current capacity planning, budgeting and planning processes.
  • Making recommendations for closing gaps, including changes in roles and processes.

Scope of Southport Engagement

  • BI Strategy & Planning

Learn more about Southport’s Business Intelligence Service Offerings.