Managed Services

You should be focused on managing your business, not your MicroStrategy environment.

With Southport’s Managed Services, your MicroStrategy business intelligence and data warehouse solutions receive the best in continued support and maintenance—leaving you with peace of mind and free to focus on running your business.

Total Cost Predictability

For a monthly fee that is less than the cost of a full-time equivalent, you get access to a cadre of expert, certified resources.

System Reliability and Performance

Our proactive approach to administering your BI environment prevents issues, reduces downtime and increases user satisfaction.

A Complete, Outsourced Solution

With Southport’s Managed Services, you are free to focus scarce resources on core business competencies and new value creation.

What’s Included?

Application Maintenance

Performance Optimization

  • Monitor cube loading and performance
  • Track data refresh and load completion
  • Maintain application caches

Alerts and Report Delivery

  • Administer schedules and events
  • Monitor report distribution

Security Administration

User Management

  • Create and delete users
  • LDAP integration and management

Access Control

  • Definitions & management for application, objects and environment

Server Management

Performance Optimization

  • Manage system memory and resources
  • Observe performance and diagnose problems
  • Analyze statistics

Patches

  • Plan, manage and deploy software patches

Incident Management

Service Desk Support

  • Primary point of contact for all environment issues
  • Defined escalation processes for high priority issues

Issue Triage

  • Root cause analysis, review and evaluation
  • Implementation of minor application enhancements