With Southport’s Managed Services, your MicroStrategy business intelligence and data warehouse solutions receive the best in continued support and maintenance—leaving you with peace of mind and free to focus on running your business.
Total Cost Predictability
System Reliability and Performance
A Complete, Outsourced Solution
For a monthly fee that is less than the cost of a full-time equivalent, you get access to a cadre of expert, certified resources.
Our proactive approach to administering your BI environment prevents issues, reduces downtime and increases user satisfaction.
With Southport’s Managed Services, you are free to focus scarce resources on core business competencies and new value creation.
- Monitor cube loading and performance
- Track data refresh and load completion
- Maintain application caches
Alerts and Report Delivery
- Administer schedules and events
- Monitor report distribution
- Create and delete users
- LDAP integration and management
- Definitions & management for application, objects and environment
- Manage system memory and resources
- Observe performance and diagnose problems
- Analyze statistics
- Plan, manage and deploy software patches
Service Desk Support
- Primary point of contact for all environment issues
- Defined escalation processes for high priority issues
- Root cause analysis, review and evaluation
- Implementation of minor application enhancements